01-19-2021 02:15 PM
Solved! Go to Solution.
01-20-2021 12:09 AM
You need to contact phone support for Telus (might need to use direct phone # if you're not located in Canada), they will see if there is still a balance on the account or if the device is reported as stolen, and then can possibly unlock it. There may be an associated fee, which may be difficult if you are not a Telus customer, especially if you are not local.
https://business.telus.com/en/business/support/global/how-to/unlock-mobile-device
01-20-2021 12:09 AM
You need to contact phone support for Telus (might need to use direct phone # if you're not located in Canada), they will see if there is still a balance on the account or if the device is reported as stolen, and then can possibly unlock it. There may be an associated fee, which may be difficult if you are not a Telus customer, especially if you are not local.
https://business.telus.com/en/business/support/global/how-to/unlock-mobile-device