cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

defective device

Rvee
Just Moved In

I upgraded my device via the webstore, but received a defective device. The webstore team was going to replace it, but then emailed to tell me to take it to a telus store to repair.  Three telus stores tell me they can not help because I purchased from webstore and I have to return to webstore. Am I stuck paying for a defective device?

3 REPLIES 3

NFtoBC
Community Power User
Community Power User

No, email the webstore again with the experience you described.

 

NFtoBC
If you find a post useful, please give the author a "Kudo"

TelusSucks3
Just Moved In
Had a similar problem with my pixel 6
No help whatsoever
I am stuck with this defective phone,even after Google told me it's defective. Telus customer service is trash

Michie77
Just Moved In
They sent me a device with a passcode on it and I can't get anywhere with them. I'm so over it