I am still awaiting my battery as well. In the meantime, is there anyway to get the ZTE smarthub to auto-reconnect once it starts up after a power outage? As it stands, I have to press the reset button each time and I can't find a configuration setting in the admin menu that allows for 'auto-reconnect on re-start
The battery missing is a manufacturer issue. The supplier's of the hub have started supplying the battery to new shipments rather than sending it out to previous customers who have not received their battery yet. Telus has no say in the matter. They don't make the battery and they don't own the factory. It was either sell the hubs as is, which can function perfectly well without the battery and provide you with internet in the mean time. Or leave customers in rural areas with no choices until the suppliers of the hub could provide batteries to all units again. It was a rough situation for both the manufacturer and the provider. Seeing as you've been able to use the device and get your internet service just fine in the mean time. I don't see it fair to ask Telus to provide you a credit for the cost of a battery. You had a 14 day or 30 day return policy upon receiving the device knowing it was wait for the battery. You can and should contact Telus at this point to double check you are on the list to receive a battery and that they have the correct address for you.
More batteries have been shipped as of August 1.
Not fair to Telus! I purchased the product and paid in full. No one advised me of the battery situation and certainly I would not have purchased this had I known it would not be a complete order. Communicating and getting information on this issue has been time consuming and often the Telus employees have no idea of the issue. It has been a cat and mouse situation since then. I am surprised that Telus would play the victim here. Your response is something I would expect from a government agency where they have no competition.
I strictly bought the hub because I only use a generator for my power. I didn't receive my battery for over 6 months. What I really didn' like was that when she opened the box it had a battery in it but i was told someone else was getting it and that I would have to wait for one in the mail. I was told it would last up to 8 hours fully charged. Yet it has never lasted more then a hour and a half. Sure the hub works good,well other then reseting it every couple hours because it would just freeze up with all the lights on. but the extra gas i had to use to have internet was a lot more costly then I hoped.
Been waiting for over four months every time I checked into it they say they had the wrong address or they are sending out another and I should get it in 5 days what BAD service. I think we are being screwed how many thousands of batterys are they not supplying. RIP OFF . I JUST HAT ALL THE LIES AND THEM WASTING MY TIME