Voice mail to text - no audio file along with text

[Matrikx]

For some reason, I don't receive an option to play the voicemail along with the text transcript. I have a Google Pixel 7 Pro. My wife on the same plan has an iPhone and hers works perfectly. Several calls to support and no resolution.

Searching Telus, I get erroneous/outdated suggestions i.e:

•  You can modify voicemail to text when logged in under your account - no such option exists anywhere
• Instant voicemail option - no such thing exists either

This feature worked fine on Bell, so it's not a h/ware issue.

I also have an issue with voicemail notification permanently on, not sure if this is related. I've tried everything except wiping the phone to no avail.

[TELUS_Support]

Hi there, Here’s what we suggest:

• Check your phone’s notification settings to ensure notifications are enabled for voicemail.

Voicemail-to-Text Issue:

• Verify that the voicemail-to-text feature is active on your account. While this feature should work across all devices, certain settings or configurations might need adjustment.

Persistent Notifications:

• Call your voicemail to ensure there are no unheard messages. Once all messages are cleared, restart your phone to see if the notification disappears.

If you’ve tried these steps and the issue persists you will need to contact tech support so they can assist further.