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Unlimited one number

Don1231
Neighbour

Hi, I just added this feature to my plan, but for some reason, all I got was a blank page where I was supposed to link a number and now I have no idea where to find and edit this feature in My Telus.

I have used this feature in the past.  Any help would be appreciated.  Thanks.

 

Don

1 ACCEPTED SOLUTION

HeidiBeauchamp
Neighbour

Hey, The same thing happened to me. You have to call a Telus Customer service agent to add the number for you because they updated the website and forgot to include a spot for you to type the phone number you want to call.

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3 REPLIES 3

Nighthawk
Community Power User
Community Power User

https://forum.telus.com/t5/Mobility-Services/Unlimited-One-Number/m-p/116683

 

The feature is a paid add-on for pre-paid plans. https://www.telus.com/en/mobility/prepaid/add-ons


If you find a post useful, please give the author a "Like" or mark as an accepted solution if it solves your trouble. 🙂

Thanks, I really appreciate the help.  The only problem is that I do not have this 'Features' tab or 'Manage your Favorites Number'.  I have already paid $7 for this add-on with a prepaid plan.  When I bought the add on, a page opened which was supposed for you to add a number, but it was not displayed properly and it closed. Now, I want to access this 'Features' tab to add the number, but it is nowhere to be found.  Any help?

HeidiBeauchamp
Neighbour

Hey, The same thing happened to me. You have to call a Telus Customer service agent to add the number for you because they updated the website and forgot to include a spot for you to type the phone number you want to call.