Forum Discussion
Unable to upgrade phone
Anyone else facing an issue where every time you try to upgrade your phone, it leads to a this page is broken link? It seems to be account-related as if I try browsing it without being logged in ...
I can navigate to the page if I'm not logged in , but once I try accessing while logged in, it keeps saying there's a technical error. So I'm guessing it's account specific.
I upgraded my phone a month ago without any issue and want to upgrade my wife's phone now.
TELUS_Support
Official Support Team
Official Support TeamAre you trying from the app or browser? Can you send us a screenshot?
This is browser and mobile
- TELUS_Support
Thanks for flagging this — we’ve shared the details with our team, and they’ve confirmed there’s a current issue. They’re actively working on getting it resolved.
Is there any interm solution? Do we need to go to a physical branch?
