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Solved
Can't complete upgrade to new phone
Telus app and telus website will not process the phone and phone plan I am trying to purchase. Both the telus website and telus app I get stuck at infinite loading screen at "Payment details
Check that your billing address matches your card's address." Will not process.
I confirmed my bank address matches my billing address, updated my credit card by deleting and re-adding, and my billing address is current on all accounts. I called telus and they could not help me but offer me the same plan and phone for way more than the offer I have available.
past that point.
It was my VPN. Paused it for 5min and the transaction proceeded immediately. Resolved.
6 Replies
Just did it again on private browsing, same error.
I pay my phone bill with the same user info / credit card, and I've purchased a phone from Telus in the exact same way like 3 years ago, so I'm not sure why it'd suddenly have problems.
TELUS_SupportOfficial Support Team
It was my VPN. Paused it for 5min and the transaction proceeded immediately. Resolved.
Same here. Can't complete purchase, even though it's not an error with my card (I made a purchase on another site). As well as it's not an error with info not matching, I've checked it a dozen times.
Tested on multiple browsers, tested on app. Why won't you let me give you money Telus?
- NFtoBC
Community Power User
There are a few addresses that will not resolve, though they are few. Have you the possibility to go to a physical store?
I also wonder if the plan you have selected is not connected to the back end, which is why you are offered other plans when you call.
