Samsung ATIV wifi connection problem

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Rina
Friendly Neighbour

I am trying to connect my Samsung ativ to my wifi network and it wont connect. I know my wifi is working because I get connection on my laptop. Has anyone had this problem or know how to fix it?

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TELUS Employee
TELUS Employee

Hi Rina, I'm a fellow ATV S user and have never had challenges connecting to Wi-Fi. What sort of symptoms are you having? Do you see networks, but just can't connect?

 

Basic steps I try to generally troubleshoot things on my phone:

- See if it's just this Wi-Fi network or others - is it your device, or could it be the router?

- Turn the setting on/off (in this case the Wi-Fi networking in your Wi-Fi settings)

- Turn the phone off, pull the battery for 30 seconds, put it back in, power back on

- See if related settings seem to work or if it's just Wi-Fi - Airport Mode, Mobile Network, etc - helps to narrow down where/what the issue may be