Returning Bring it back phone

[Gerryt]

I reached the end of my 2 year bring it back (BIB) agreement and was not pleased with the Telus renewal options so I switched to Bell. I tried to return my phone to a store before the agreement expiry date and they said I had to get a return label online. When I called online they sent me back to a store, but the store would only accept it in return for a visa prepaid card for 75% of the buyout amount (the phone is 100% ok). I refused that and called online again, stating that I want to return the phone and not pay the buyout amount of $450. They said that the bring it back return option at no charge is no longer available, despite my trying before the expiry date. This is so frustrating does anyone have ideas?

[TELUS_Support]

Hi there, can you send us a private message with your account info? We'll look into this with you. 

[Gerryt]

Account (Removed account number).

I can be reached at (removed phone number).

Thanks

Gerry

[TELUS_Support]

Hi Gerry, for security reasons, we deleted your account info on your public post. Please send us a private message so we can assist you. 

[Gerryt]

Hello,

I am not pleased with how Telus is handline my issue of returning my phone.

I was promised by the person I spoke to last week that a return shipping label would be emailed to me in 2 days.

It has been 5 days and it has not been received.

Please email me or call.

Gerry

[Gerryt]

Hello,

I am not pleased with how Telus is handline my issue of returning my phone.

I was promised by the person I spoke to last week that a return shipping label would be emailed to me in 2 days.

It has been 5 days and it has not been received.

Please email me or call .

Gerry

[TELUS_Support]

Hi @Gerryt - we removed your personal information from the forum.

In terms of what you mentioned, we can take a look at helping you. Please look for a message from us in your inbox

[Gerryt]

Your suggestion to go to a Telus store to return the bring it back phone will not work, as I have tried this on two occasions on Telus' advice and they refused to accept it. I need a return authorization letter and/or shipping label please.

[Gerryt]

As far as I am concerned Telus, both the stores and your online support, are stalling and unwilling to accept the return of this phone. I will not be paying the buyout charge of $450 plus $20 extra coverage, which is due tomorrow December 11. I have wasted so much time and frustration and expect this to be resolved today.