Problems with Samsung calling

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Friendly Neighbour
 
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Rockstar

Hey @pathar can you elaborate a little?

iPhone power user
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Friendly Neighbour
Everything else seems to be working except my phone feature. If someone calls me it shows as ringing but when I answer I cannot hear them. Also when I call someone it will ring on their end but I cannot hear it ring or when they pick up.
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Friendly Neighbour
I am using a Samsung s4 recently updated
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Ambassador

Hi pathar, can you try using a hands free device, like a bluetooth headset or a regular headset and tell me if you have the same issue. If it's working with a hands free device, it's most likely to be a hardware issue so maybe a reset can help. I think it's a speaker issue but I can't know for sure. Let us know if you find anything and god luck!

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Ambassador

Hey Pathar, did the issue start occurring after you updated the device?

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Friendly Neighbour
Yes after
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Ambassador

If it's the update the caused the issue, you may want to try restoring the device. There's instructions here: http://www.androidpit.com/en/android/forum/thread/565117/Samsung-Galaxy-S4-Factory-Reset-your-Samsun...

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Friendly Neighbour
I tried a friend's bt hands free and it worked off that so it's definitely a speaker issue. I'll try a factory reset and let you know.
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Friendly Neighbour
i have had similar problem.unable to hear speaker
after using earbud. i have then made another call
using the headphone and unplug the headphone
during the call.then finish the call with headphone
unplugged.
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Friendly Neighbour
I'll try. Thanks