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Problems with Samsung calling

pathar
Friendly Neighbour
 
10 REPLIES 10

Dark_Knight
Rockstar

Hey @pathar can you elaborate a little?

iPhone power user

pathar
Friendly Neighbour
Everything else seems to be working except my phone feature. If someone calls me it shows as ringing but when I answer I cannot hear them. Also when I call someone it will ring on their end but I cannot hear it ring or when they pick up.

pathar
Friendly Neighbour
I am using a Samsung s4 recently updated

wally_west
Ambassador

Hi pathar, can you try using a hands free device, like a bluetooth headset or a regular headset and tell me if you have the same issue. If it's working with a hands free device, it's most likely to be a hardware issue so maybe a reset can help. I think it's a speaker issue but I can't know for sure. Let us know if you find anything and god luck!

Hey Pathar, did the issue start occurring after you updated the device?

If it's the update the caused the issue, you may want to try restoring the device. There's instructions here: http://www.androidpit.com/en/android/forum/thread/565117/Samsung-Galaxy-S4-Factory-Reset-your-Samsun...

pathar
Friendly Neighbour
Yes after

pathar
Friendly Neighbour
I tried a friend's bt hands free and it worked off that so it's definitely a speaker issue. I'll try a factory reset and let you know.

daleks
Friendly Neighbour
i have had similar problem.unable to hear speaker
after using earbud. i have then made another call
using the headphone and unplug the headphone
during the call.then finish the call with headphone
unplugged.

pathar
Friendly Neighbour
I'll try. Thanks