Problems with Samsung calling

[Dark_Knight]

Hey @pathar can you elaborate a little?

[pathar]

Everything else seems to be working except my phone feature. If someone calls me it shows as ringing but when I answer I cannot hear them. Also when I call someone it will ring on their end but I cannot hear it ring or when they pick up.

[pathar]

I am using a Samsung s4 recently updated

[wally_west]

Hi pathar, can you try using a hands free device, like a bluetooth headset or a regular headset and tell me if you have the same issue. If it's working with a hands free device, it's most likely to be a hardware issue so maybe a reset can help. I think it's a speaker issue but I can't know for sure. Let us know if you find anything and god luck!

[m_ols]

Hey Pathar, did the issue start occurring after you updated the device?

[pathar]

Yes after

[m_ols]

If it's the update the caused the issue, you may want to try restoring the device. There's instructions here: http://www.androidpit.com/en/android/forum/thread/565117/Samsung-Galaxy-S4-Factory-Reset-your-Samsun...

[pathar]

I tried a friend's bt hands free and it worked off that so it's definitely a speaker issue. I'll try a factory reset and let you know.

[daleks]

i have had similar problem.unable to hear speaker
after using earbud. i have then made another call
using the headphone and unplug the headphone
during the call.then finish the call with headphone
unplugged.

[pathar]

I'll try. Thanks