Please help!!! Four bottom buttons stopped working on my Samsung galaxy s2..

[caperdaix]

Recently my bottom buttons have stopped working, they will stop working for a day or so and then come back on for a couple of hours and then off again. Anything I can do because it gets pretty annoying having to turn your phone off and on every time you need to hit the back button or home button.  Please help!!

[Pamely]

Hello there,

The first I would suggest you to do is to do a back up of your information and update software to the latest one. If after doing it it is still doing the same I would suggest you to check the warranty of your phone and approach to any Telus Store they should be able to assist you! :') I hope this would help you! 

[72513 · Accepted solution]

BackUp your phone information with samsung kies, its an easy download its just like apple itunes,  then do a factory data reset on your phone.

If you have any questions feel free to contact me

laryssa.l@andres1.com

[caperdaix · Accepted solution]

It wont allowed me to click OK for a factory data reset... I have the files backed up with Samsung skies... Any suggestions?

[Pamely]

why dont you try to do it by connecting your phone with a computer??