Playback Error - Decoder Failed

[VP84]

Using an adroid tablet when in the Telus TV+ app and click on any recordings I get "Playback Error - Video playback unavailable, error TVPE-99999. Decorder Failed: c2.android.avc.decoder". I also get this error when I go into Guide and select a channel to watch. Is there a bug in the newest upgrade of the app? Are you working on this issue? Please advise.

[El-Eric]

Hey @VP84 send me a message and I will check on that issue

[VP84]

Hello,

Yes I'm having a decoder issue.....have you seen it before?

[Optik-Kate]

Hi @VP84 , there is a playback performance enhancement toggle within settings, can you give it a try and let me know if that resolves anything? Also, curious to know what kind of android tablet is it? 

[VP84]

Hello,

i have tried the playback enhancement toggle, it didnt work.  I have a Huawei tablet, and 

Vastking Kingpad K10 , and an YESTEL.  All three have freezing issues and the error