08-29-2013 11:54 AM - edited 08-29-2013 12:03 PM
08-29-2013 12:27 PM
I would walk into your Halifax retailer where the phone was purchased and ask them what's wrong.
08-29-2013 08:09 PM
You could also give 1-866-558-2273 a quick call.
Best for them to have a quick look at your account to make sure everything is in order.