Mobility

Discuss and/or ask questions about TELUS Mobility products, services, devices, and more.

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Stream+ premium disney not activating
Hi, I originally was subscribing to disney+ through TELUS and then I saw a promo on the stream+ bundle. I ended by disney+ subscription and then signed up for the bundle, there was a bit of a overla...
Solved
jeff123
4 hours ago Place Mobility
disney+
Stream+
stressed
213Views
0likes
5Comments
I recently signed a new mobility phone plan with Telus but it's not working
I was with Public Mobile, and never had any problems upgrading to use my phone for US trips, but there was a sale and I had recently switched to Telus for home Internet, so I figured why not take the...
Isaac89
15 hours ago Place Mobility
11Views
0likes
0Comments
My iPhone won't work in USA
I live in the USA. My son in Canada gifted me an Iphone 14 that previously used Tellus in Canada. I was able to set it up with T -mobile but it is not working. I have contacted both the genius bar at...
murray3
23 hours ago Place Mobility
38Views
0likes
2Comments
Order cancellation
My spouse recently received a winback offer from Koodo/TELUS. As part of that offer, the agent also extended a very attractive deal to move my number to TELUS, since I was in the market for a new pho...
Vrushali
2 days ago Place Mobility
60Views
0likes
2Comments
Cannot get any support from Telus to fix their mistake.
I have wasted hours over the last week trying to resolve an issue that Telus caused by failing to link my accounts when I added a line. I was on the phone with the Telus rep (who was very helpful at...
stcooper
2 days ago Place Mobility
16Views
0likes
0Comments
Made my first payment to the wrong account which is now deactivated
As the title says I recently started and account for my wife and made the first payment fairly quickly when I got the bill. I signed into My Telus account and saw the bill was still outstanding, it t...
Godfrey96
4 days ago Place Mobility
billing
Mobility
57Views
0likes
2Comments
#telus no internet
I use #telus with my laptop where available. Lately #tesus has been showing "no internet" and does not work at all. One of my Dell has cellular but Dell 3480 has no cell slot as this machine has ...
HedgeFund
4 days ago Place Mobility
280Views
0likes
13Comments
Got nowhere with 'customer service' agents
How do I make a formal complaint? Wasted an hour this morning trying to get an explanation of why the sums on my transaction history shown online don't add up. Changes in the balance are more than ...
Nick2
4 days ago Place Mobility
55Views
0likes
3Comments
Data Block feature costing $2pm
Anyone know what this Data Block feature is all about. What if I decline? Thanks. Mikey
Mikey1941
4 days ago Place Mobility
420Views
0likes
20Comments
Please help with completing setting up my account with My Telus app.
I purchased a phone plan today, downloaded My Telus app and trying to complete the setup but have problem with the last step "2-factor authentication". I press the Set up button, then on next screen ...
RossRoss
5 days ago Place Mobility
My Telus
set up
62Views
0likes
3Comments