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Moto G Pure

rganderton
Neighbour

So we recently got a whole bunch of Moto G Pure for the business.   Decent phones, but Telus has sold them with a 32bit os.  (The phone is 64Bit).   We need 64 bit to run required applications.

 

I spoke to Telus reps and they have informed me that Telus does this on purpose to force upgrades.

 

We have a bunch of these devices that TELUS has provided us that will not work.   Selling us a product that will not function correctly.  


Can we get a solution for this particular issue ?  And no, we do not want to have to buy new phones to replace the brand new phones that TELUS sent us crippled.

1 REPLY 1

TELUS_Support
Official Support Team
Official Support Team

Hey @rganderton - We would love to help with this. We'll send you a private message to get some help!