Europe 30 Day pass not working

[Littlefishblue]

I just purchased the pass and now I have zero cell service. I've tried every suggestion on the Telus website but nothing has worked. I feel like I've wasted my money. 

[TELUS_Support]

Which country are you roaming in? Also which device are you using?

Something to try on your device:

Android (Samsung or Pixel):
 

Tap on

- Settings

- Connections / Network and Internet

- Mobile network / Internet

Samsung

- Data roaming (enabled)

- Network operators 

- Select automatically (disabled)

- Let the list of carriers populate  (if more than one, try them individually until  you connect)

Pixel

- Carrier settings

- Roaming (enabled)

- Let the list of carriers populate  (if more than one, try them individually until  you connect)

iPhone:

Tap on
- Settings 

- Cellular

- Cellular data options

- Data Roaming (on)

Go back out to the Cellular screen

Tap on

- Network selection

- Toggle "Automatic" off and wait for it to generate a list of carriers

- Tap on a Carrier (if more than one, try them individually until  you connect)