Forum Discussion
Europe 30 Day pass not working
I just purchased the pass and now I have zero cell service. I've tried every suggestion on the Telus website but nothing has worked. I feel like I've wasted my money.
TELUS_Support
Official Support Team
Official Support TeamWhich country are you roaming in? Also which device are you using?
Something to try on your device:
Android (Samsung or Pixel):
Tap on
- Settings
- Connections / Network and Internet
- Mobile network / Internet
Samsung
- Data roaming (enabled)
- Network operators
- Select automatically (disabled)
- Let the list of carriers populate (if more than one, try them individually until you connect)
Pixel
- Carrier settings
- Roaming (enabled)
- Let the list of carriers populate (if more than one, try them individually until you connect)
iPhone:
Tap on
- Settings
- Cellular
- Cellular data options
- Data Roaming (on)
Go back out to the Cellular screen
Tap on
- Network selection
- Toggle "Automatic" off and wait for it to generate a list of carriers
- Tap on a Carrier (if more than one, try them individually until you connect)
My 14 day Europe roam package worked great on day 1. Now it does not work at all. I believe they throttle you after you use the allotted days - even though I have a lot of data available on my home plan still. My phone has become virtually a brick now unless I am on Wi-Fi. This is a very misleading plan and nobody should get it if you plan to use any amount of data. I can’t even look at google maps or text or make a phone call now. What a scam.
Typo …. They throttle you after you use so unknown amount of allotted data*. This happened to me on Day 2 of a 14 day plan.
