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Cant get a device with current plan

Just Moved In

Hi All,

I just recently joined Telus after porting my Koodo# to another company and got a better offer here. I didn't get a device at the time because my current device is fairly new (Pixel 5). Wanted to see what prices were like for the S21 because I was just curious. But when I try to add it to my account i get the following message:


Your selected offer is not available with this device. Please choose another offer to proceed.


Does this mean I won't be able to get a device online/in-store.


Again, not in a huge rush, and I know I can get Samsung devices from the Samsung store with financing. I am just curious.