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Can't send outgoing emails

alanh999
Just Moved In
 
1 ACCEPTED SOLUTION

cspinks
Just Moved In

First things first Try power cycling your phone ( turning it off and on) this fixes a good majority of issues

 

If this doesnt work try:

 

I would check the outgoing mail settings.  If you have it set to your email providers outgoing mail server it might not be communication properly as its not being sent from that emauils server. I would try to enter in the Telus outgoing server which is:

 

smtp.telus.net

 

you do not require a username and password.

 

And if this doesnt work I would recomend stopping by a telus dealership or phoning Telus technical Support by dialing 1 866 558 2273

 

Thanks,

 

Chuck Spinks

Cellular Sales Team Lead

Communications 2000

 

 

Chuck Spinks
Consumer Sales Team Lead
Communications 2000

View solution in original post

1 REPLY 1

cspinks
Just Moved In

First things first Try power cycling your phone ( turning it off and on) this fixes a good majority of issues

 

If this doesnt work try:

 

I would check the outgoing mail settings.  If you have it set to your email providers outgoing mail server it might not be communication properly as its not being sent from that emauils server. I would try to enter in the Telus outgoing server which is:

 

smtp.telus.net

 

you do not require a username and password.

 

And if this doesnt work I would recomend stopping by a telus dealership or phoning Telus technical Support by dialing 1 866 558 2273

 

Thanks,

 

Chuck Spinks

Cellular Sales Team Lead

Communications 2000

 

 

Chuck Spinks
Consumer Sales Team Lead
Communications 2000

View solution in original post