06-12-2020 10:35 AM
Hi
Does anybody know where to find the specific “Bring it back” amount by phone model? I mean the amount that you have to pay at the end of 2 years plan if you decide to keep the phone? They talk about that amount but it is not specified anywhere, I looked...
Thank you!
06-12-2020 07:40 PM - edited 06-12-2020 07:41 PM
Hi @Lucie ,
How to find the Bring-It-Back price for the device you activated / renewed.
The most accurate place to view your Bring-It-Back amount is by viewing your Service Agreement which was either emailed, mailed, or provided in paper form at a store.
If you did not receive a Service Agreement, you can find it on your TELUS online account.
How to find the Bring-It-Back price for all devices TELUS has to offer.
Before completing these instructions, make sure you are logged out of your My TELUS account on the device you are using to find the Bring-It-Back amount. You can do this by looking at the top right of your screen, finding your name with the word Logout next to it. There is a way to do this while logged in, but that requires additional steps which vary.
Hopefully that helps answer your questions 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
06-22-2020 12:11 PM
So you only pay the Bring-it-back amount and not the "device credit" too?
I was told both had to be paid when I spoke to a rep last week.
S20+ has 320$ Bring-it-back and 300$ device credit.
So it's really 320$ and not 620$?
06-24-2020 07:43 PM
Why would you pay back a "device credit"?
That doesn't make any sense.
06-25-2020 01:21 AM
06-25-2020 12:56 AM - edited 06-25-2020 01:00 AM
Hi @Septra777 ,
Great question!
Looking at the TELUS website today, I see the following...
Discounts - These discounts are for you to keep.
Bring-It-Back - These discounts are either temporary or permanent depending on if you bring the phone back or not.
Regardless of everything above, you will still walk away with a $675 (34%) in savings on the Samsung S20+
Hopefully that answers your question 🙂
TELUS Employee & Neighbourhood Volunteer :black_small_square: Found this post helpful? Let others know by clicking [❤️ Like] or [Accepted Solution].
06-25-2020 01:13 AM
06-25-2020 01:16 AM
06-25-2020 02:00 AM
06-25-2020 02:02 AM
06-25-2020 02:06 AM
It looks to me like that $340 is what you're paying over two years by paying $14.17 a month out of your monthly plan.
After two years, you either give the phone back or pay $320 and keep it.
06-25-2020 02:11 AM
06-25-2020 02:16 AM
So you realize, when you talk on the phone to a customer service rep, at nearly any company, your chances of talking to someone who doesn't understand what you're talking about is quite high
The website says you pay $320 at the end of two years.
I think that's what the contract will say too.
If it doesn't, I'd be surprised.
If I had a dollar for every rep I'd talked to that didn't know what they were talking about, I'd have a lot of loonies.
06-25-2020 02:24 AM
06-25-2020 02:27 AM
06-25-2020 02:28 AM
I think that the EPP plan is supposed to be better than the one offered to the general public.
The one I see on the public website is, from what I recall:
$100 up front
$20 per month for 24 months
$320 at the end of two years to keep the phone.
I don't see how they would, on an EPP, get you to pay twice that. It doesn't make sense.
If you had advanced to the point of a contract, that's what would have the exact terms.
Bear in mind I don't work for Telus, I am just telling you what I think.
06-25-2020 02:31 AM
The point is, I would completely expect Telus to have the same problem as any other company, which is to have reps (including supervisors) who don't understand things. I have firsthand experience with this regarding a technical issue. But what they not is a company that pulls tricks to deceive. They are not cheap, and I don't always agree with them, but they are straight shooters and have good ethics.
06-25-2020 02:31 AM
06-25-2020 02:35 AM
06-25-2020 02:38 AM
06-25-2020 02:41 AM
@Septra777 Thanks for engaging and good luck. It seems to be a good deal with a $320 payoff. I do believe that to be the intent, hopefully it will come to fruition.