Android: Secure Lock


This thread's discussion is locked. If it doesn't give you the information you need, head to its forum board for active discussions or to start a new discussion.


Depending on your device, Secure Lock may show one of several different messages:


    Error 101: The phone has been flashed with unauthorized software & is locked. 1-866-558-2273

    Security Error

    The phone has been flashed with unauthorized software. Please contact Customer Care at 1-866-558-2273


Secure Lock Help

Resolution steps 


If your device has been locked due to unauthorized firmware, you have the following options:


    You may contact the equipment manufacturer directly to see if the device can be repaired.  Please note that repair/return for this issue may have additional cost.

    If your account has Device Protection (DPP), file a claim with Asurion at 1-866-281-4537. (Available from anywhere in Canada or the US, including Alaska and Hawaii.)

    Perform a handset upgrade.