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Advanced Question - smarthub MF275 reset or telnet in?


Hi, I'm experiencing a really weird problem. I cannot reset my router it's an MF275. When I log into the router admin panel I can enter my username and password then it starts to load the normal index page ( then fails, sometimes this page loads other times it doesn't. I have tried to reset the router I've done all the usual reset procedures. For example, pressing the reset switch on the bottom, taking the battery out and performing a 30 - 30 - 30 reset procedure, but nothing is working. 


When the page does occasionally load and I click on Advanced settings expecting to be able to go to the reboot router or restore to factory defaults it just never finishes loading. I open the Google developer in Chrome and take a look at the network tab I see that it is trying to connect to this URL. every 10 seconds, But none of the requests ever come back.  Seems like the virtual machine that runs the router software is not failing. 


I was wondering, and I know this is a longshot, is it possible to telnet into the router so that I can issue commands directly from the command line to reset it instead of using the web interface it seems to be broken. When I telnet to I just get connection refused , never being able to enter a user name and password. Need to get rid of this router just because it needs to be reset.


PS another really weird behavior and possibly a security issue with the router is sometimes it'll use my password that I set when I set up the router and other times it all except the default admin password.


This is a screen shot of what I see trying to open the Admin page:Screen Shot 2020-05-07 at 12.58.42 PM.png






Community Power User
Community Power User

Telnet itself is completely not secure and I don't know of a single modern device that has it enabled. Too risky. A few more prosumer or commercial level devices may have SSH enabled on them or potentially could have it enabled. I would think it's quite rare to see SSH on a standard home use device.

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Thanks for the reply, I also tried to SSH into the router at on port 22, same problem 😞

Jeff@-MacBook-Air-2 ~ % telnet
telnet: connect to address Connection refused
telnet: Unable to connect to remote host
Jeff@-MacBook-Air-2 ~ % ssh
ssh: connect to host port 22: Connection refused
Jeff@-MacBook-Air-2 ~ %

Community Power User
Community Power User

Have you tried the tutorial here for the MF279R? It suggests the web interface is at http://telus.ztesmarthub, rather than the IP address you describe.


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Yes I tried using the http://telus.ztesmarthub url first.