4g not working

[dirtybrit]

just came onto telus and my 4g doesnt work now.i have a S4.any ideas

[xl]

Do you have 3g???

On Blackberries you can choose your network. 4g speed is great, but Blackberry users often choose the slower 3g for extended battery life.

[dirtybrit]

i dont get anything

[xl]

To clarify.... are you able to make voice calls?

What happens if you go to another part of the city?

Do you have your wireless connection turned off?

[dirtybrit]

i can make calls,but even with wifi on or off,there is still no 3 or 4g

[xl]

Wifi does NOT control 3g or 4g cellular activity.

Sounds like the data is disabled on your phone.

[dirtybrit]

mobile data is on.

if i switch my wifi off,i cant connect to internet

[S3love · Accepted solution]

Hey there,

If it was working before in the same location and you are confident nothing has changed on your device or account and you have no data limit set manually, you can remove battery for 45 sec.  If that doesn't work best bet is to call tech support.  

If it has never worked, and the device is from Telus or fully unlocked then make sure you don't have the data block feature on your accout - online or by calling 611.

Lastly before thinking of factory resetting the device, you can test SIM card in a diff data device to isolate a device/provisioning/network issue ... hope this helps.