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upgrading a 2-year term midway, penalty?

Pvanas
Neighbour

If I have a 2-year fibre internet plan at some bandwidth say 250MB and I decide after 6 months to upgrade to a higher bandwidth say 1GB do I have to pay any penalty for the early termination of the first plan? The bot cannot answer this question and there is nothing I can find in the terms and conditions to answer the question.

1 ACCEPTED SOLUTION

TELUS_Support
Official Support Team
Official Support Team

Hi @Pvanas - you can always upgrade at anytime and that won't be cancelling the service agreement in place


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2 REPLIES 2

Zman2k2
Leader

I’d never have an issue if someone wanted to give me MORE money!

 

Seriously, I’ve done what you’re asking, and all I needed to do was re-up my contract for another 2 years.

TELUS_Support
Official Support Team
Official Support Team

Hi @Pvanas - you can always upgrade at anytime and that won't be cancelling the service agreement in place


Need to private message us but don't know how? Check out this step-by-step guide.