trouble accessing https://order.fibre.telus.com/web/guest/my_account

[mcmookie]

This is the webpage that loads when I select that I would like to "manage my Internet plan" in the Telus Account area. This has never worked correctly. Note that it says "You have no active services." which is odd, because I have gigabit Telus PureFibre. When I click "Order now" I get the other page I posted, just prompting me for value added services but nothing about an existing internet package. 

I have removed my personal information. The address showing at the top does not include my apartment number, so I wonder if this has something to do with it. My contact information is correct on all Telus profiles related to my account as far as I can tell. 

I have this trouble on Safari/Chrome/MS Edge so before I get told to try a different browser, believe me, I have.

Any ideas?

[FuzzyLogic]

You should be logging into My Telus and then go to Internet to manage your account/internet. Based on the link it looks like you are getting taken to a guest access page.

My TELUS - Log in to manage your TELUS account Telus https://www.telus.com › my-telus

[mcmookie]

This is precisely the problem: after I click “manage internet plan” from My Telus, it redirects me to the page in my subject: https://order.fibre.telus.com/web/guest/my_account.

This is the issue. I am trying to manage my plan the normal, correct way and being redirected to an odd page. Thanks for any additional insight you can provide.

[FuzzyLogic]

Strange indeed. As a possible workaround login to your Telus account and then try this link while logged in:

My TELUS Internet

This is the URL I'm taken to when I click on Internet from My Telus. Hopefully it will get you to where you want to be.