Forum Discussion
Drawing attention to sexism in tech support
For months my wife has been dealing with TELUS tech support to deal with problems in our account and gotten stonewalled every call. Everyone has insisted that they can potentially cancel the service that has never worked... but only after running diagnostics and tests. And every month we got billed for the service again, sometimes with additional packages/fees added to it that we didn't request. This was getting ridiculous.
This last time while she was on the phone going through the same process again to dispute the charges and try to cancel the service, I hijacked the call. The agent quickly turned from repeating old talking points about diagnosing the problem and fixing it to actually reading the previous reports. After reading the reports they immediately offered to cancel the service and wave the early cancellation fee without needing further testing or talking to higherups (excuses given repeatedly on previous calls).
As a note this account was just made to make this review to avoid it being attached to our actual information to avoid retaliatory action for calling out the sexism.
4 Replies
Obviously this is a dummy account to avoid retaliation, but I wanted to post a follow up to this (my husband's post). After nearly a year of fighting with Telus every month, speaking to dozens of 'tech support'... Spending countless hours on hold... Being lied to... Being overcharged, and having several instances of "Oopsie, did we add that to your account?"... All for a service I didn't sign up for in the first place--
Did Telus waive the cancellation fee as the agent repeatedly promised?
No. They didn't.If anyone is reading this, if a Telus rep says they'll "Email you the information", don't believe them. They'd been spam calling me for days, and their sales people are so aggressive, I'd hoped that it would make them stop (I'd told them four or five times to stop already). Instead, they translated "I'll take a look but I'm not really interested", as an invitation to sign me up anyway.
So thanks Telus for the overwhelming anxiety whenever one of your sales people calls, or I see an email from you in my inbox. And thanks for proving once again that your representatives absolutely cannot be trusted.
TELUS_SupportOfficial Support Team
Hi there, we’re really sorry to hear how distressing this experience has been. We’d like the opportunity to review what happened and see if there’s anything we can do to help address this properly. Please send us a private message with the relevant account details so we can take a closer look and escalate where appropriate.
Don’t bet on them waving the early cancellation fee. I had a problem with a service and tech support and talked to a supervisor to cancel. He said that he would cancel it for me and waive the early cancellation fee. I even asked him twice and he assured me that it will be waived. On my final bill, they still charged me for it.
- TELUS_Support
We’re really sorry to hear about your experience. Early cancellation fees are typically applied according to the terms of your agreement. If you need assistance, please send us a private message with your account details so our team can review your situation and see how we can help.
