Forum Discussion
Drawing attention to sexism in tech support
For months my wife has been dealing with TELUS tech support to deal with problems in our account and gotten stonewalled every call. Everyone has insisted that they can potentially cancel the service that has never worked... but only after running diagnostics and tests. And every month we got billed for the service again, sometimes with additional packages/fees added to it that we didn't request. This was getting ridiculous.
This last time while she was on the phone going through the same process again to dispute the charges and try to cancel the service, I hijacked the call. The agent quickly turned from repeating old talking points about diagnosing the problem and fixing it to actually reading the previous reports. After reading the reports they immediately offered to cancel the service and wave the early cancellation fee without needing further testing or talking to higherups (excuses given repeatedly on previous calls).
As a note this account was just made to make this review to avoid it being attached to our actual information to avoid retaliatory action for calling out the sexism.
2 Replies
Don’t bet on them waving the early cancellation fee. I had a problem with a service and tech support and talked to a supervisor to cancel. He said that he would cancel it for me and waive the early cancellation fee. I even asked him twice and he assured me that it will be waived. On my final bill, they still charged me for it.
TELUS_SupportOfficial Support Team
We’re really sorry to hear about your experience. Early cancellation fees are typically applied according to the terms of your agreement. If you need assistance, please send us a private message with your account details so our team can review your situation and see how we can help.
