Forum Discussion
sexistcomplaint
2 months agoNeighbour
Drawing attention to sexism in tech support
For months my wife has been dealing with TELUS tech support to deal with problems in our account and gotten stonewalled every call. Everyone has insisted that they can potentially cancel the service ...
tenmonths
4 days agoNeighbour
Obviously this is a dummy account to avoid retaliation, but I wanted to post a follow up to this (my husband's post). After nearly a year of fighting with Telus every month, speaking to dozens of 'tech support'... Spending countless hours on hold... Being lied to... Being overcharged, and having several instances of "Oopsie, did we add that to your account?"... All for a service I didn't sign up for in the first place--
Did Telus waive the cancellation fee as the agent repeatedly promised?
No. They didn't.
If anyone is reading this, if a Telus rep says they'll "Email you the information", don't believe them. They'd been spam calling me for days, and their sales people are so aggressive, I'd hoped that it would make them stop (I'd told them four or five times to stop already). Instead, they translated "I'll take a look but I'm not really interested", as an invitation to sign me up anyway.
So thanks Telus for the overwhelming anxiety whenever one of your sales people calls, or I see an email from you in my inbox. And thanks for proving once again that your representatives absolutely cannot be trusted.
- TELUS_Support4 days ago
Official Support Team
Hi there, we’re really sorry to hear how distressing this experience has been. We’d like the opportunity to review what happened and see if there’s anything we can do to help address this properly. Please send us a private message with the relevant account details so we can take a closer look and escalate where appropriate.