Just spent 2.5 hours on the phone. First 1 hour and 1/2 to speak to someone in Manilla and I asked for a referral to Canada because the last time I tried to deal with a technical issue the person wanted to send a technician out and it was not necessary. Waited another 11/2 to get told that the server was out and no fix end date in site! Nothing on the website to communicate this or a phone message to let someone know instead of waiting on the phone
