I just set up this account for (TELUS fibre-optic High Speed) internet service. I get 800k download speed. This is the same speed as the free internet at the library.
If the issue still persists, we recommend following the troubleshooting steps here https://www.telus.com/en/ab/support/article/slow-internet-speed
If this doesn't do the trick, please contact our technical support: 1-888-811-2323