You need to be on your home Wifi and enter admin password to proceed

[dan_mah]

Hello, I'm having trouble connecting my Telus boosters onto my home network.  My boosters are connected to the network by hardwire for the setup.  On the mobile app, when I go to "Network", "Add" (booster), this message comes up, "You need to be on your home Wi-Fi and enter your admin password to proceed.  Please ensure you're connected to your Wi-Fi and reopen the app to try again".  My cell is connected to my home network.  I can see all my home wireless devices on the app.  I tried logging out of the app and signing back in.  I also tried reinstalling the app.  Nothing worked.  Any suggestion?  Can the boosters be configured through the router: 192.168.1.254 (without going through the mobile app)?  Thanks in advance.    

[Rocky3]

@TibbyXo @TELUS_Support 

trying to follow along

Tibby came into the middle of the conversation between @dng and Telus support answered.

Tibby posted the picture expected from dng. It shows Telus with strong cell but weak WIFI.

[Ad-DDOS]

I am still getting this issue. Any idea when this issue will be resolved.

[TELUS_Support]

Hey there - we are looking into it

[Ad-DDOS]

@TELUS_Support  Can you please update?

[TELUS_Support]

Once we here back we will provide an update. 

[Ad-DDOS]

Hi @TELUS_Support 

can you please share any updates on this issue?

[TELUS_Support]

Hi @Ad-DDOS - there was an update to our Connect app on December 6th that should have fixed this issue. Can you please try again?

[Ad-DDOS]

I have deleted old app from my Iphone and installed again with 5.28.0 but still showing same error.

[TELUS_Support]

We will send you a private message to assist further

[DrMarvin]

Just reinstalled and same thing happening to me as well. This is unreal. Guys, this problem has been going on since 2023 and you're still failing to address it. Are we supposed to spend $400 on a proper mesh just because you guys can't get your s*** together? Do we need to escalate this to a consumer organization? Do we need to gather all this evidence and sue you for breach of contract? I hate to be nasty, but you need to escalate this within your organization and find a way around this problem, cause we are paying customers to which you are failing to provide service the way it should be.

[DrMarvin]

@TELUS_Support can you please share an update on next steps to solve this issue?

23 days since original post 

[TELUS_Support]

Hi @DrMarvin - Our team pushed an update to the Connect app that should have fixed this issue. If you are still experiencing trouble, let us know and we'll get you in touch with someone that will help

[Ad-DDOS]

@TELUS_Support  I reached out to Telus technical team yesterday. He said its an on-going issue and we are still working on it. 

[DrMarvin]

I have dont the update on the Connect app already (as mentioned above) and the issue recurrs.

[TELUS_Support]

Thanks @DrMarvin - can you please try to delete the app and re-download?