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RonAKA's avatar
RonAKA
Rockstar
7 years ago
Solved

WiFi to iPhone 7 with iOS 13 Will Not Stay Connected to T3200M Router

Have had an ongoing problem with all versions of iOS 13 on my iPhone 7 dropping my home WiFi connection. My recollection is that this issue has started with the "upgrade" to iOS 13 and was not a problem with iOS 12.4.1. I have tried all the usual tricks like rebooting the router, resetting the phone, and resetting the phone network connections. Rebooting the router seems to give some temporary relief, but the problem comes back. I currently can't get much more than hour without the connection dropping out. I am currently using iOS 13.2.2, which is the latest version at this point. 

 

Any suggestions as to what to try? I keep reporting it as a bug to Apple, but so far nothing has changed from iOS 13.1, 13.1.1, 13.1.2, 13.1.3, 13.2, and now 13.2.2. When I go to WiFi on the phone it shows the correct network connected, and when you go in, it shows a checkmark like it is valid and working, but it is not. The workaround I have discovered is to simply turn off WiFi and turn it back on again. It immediately connects to the WiFi -- for another hour or so... I am at the point that I am resolved to do this before any attempt to use anything that requires WiFi.

  • Is Smart Steering turned on? If so try turning it off. You will need to create a separate SSID for each WiFi band (2.4 GHz and 5 GHz) so keep the SSID for the band used by the most devices and create a new SSID for the other band.

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  • Is Smart Steering turned on? If so try turning it off. You will need to create a separate SSID for each WiFi band (2.4 GHz and 5 GHz) so keep the SSID for the band used by the most devices and create a new SSID for the other band.
    • RonAKA's avatar
      RonAKA
      Rockstar

      Well, my dropout plague has returned. The change to 5G, router reboot, and network settings purge fix seems only temporary. I've kind of resolved I have to turn off my WiFi and back on again every time I want to use WiFi. Seems to be the only reliable solution. Such a pain in the butt. 

      • xray's avatar
        xray
        Hero

        Do you have any non-Apple devices? Are you experiencing dropout on those?

    • RonAKA's avatar
      RonAKA
      Rockstar

      I have dug a little deeper and determined that SmartSteering is enabled. My question now would be how I can go from essentially one merged 2.4 and 5 speed to two separate ones. I'm a little worried I might mess things up, and especially the TV...

    • RonAKA's avatar
      RonAKA
      Rockstar

      I will be frank and admit that I don't understand what you are talking about. We have the T3200M router which feeds our main Telus PVR with wired Ethernet, plus some other Ethernet connections to printers and a computer. It also feeds a satellite wireless TV box, plus a number of other wireless devices including my iPhone. I have no idea what they are using for connection. My WiFi is a hidden network so when I connect something new, I have to manually identify it and enter the password. Generally everything stays connected fine, except for my iPhone since iOS 13. Can you or someone else give me a little more info on what my options are. 

      • WestCoasterBC's avatar
        WestCoasterBC
        CPU Alum

        Same process as located here but disabling not enabling. You will then have two separate SSID a 2.4ghz and 5ghz network. If you disable smart steering try connecting to the 2.4ghz network and see if that makes your phone stable.