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WiFi on, Internet off

Qix
Connector

I Posted this yesterday in the PikTV sub, but maybe this is more of a general internet / router problem.

 

So I've been having a weird problem with PikTv.

I'm connected on copper with a T3200m router and using the Pik app on the Shield box.

 

I can watch any other app on the box without any problems however when I use the Pik app it seems to randomly disconnect from the internet. The Router is not the issue as the WiFi is still broadcasting and everything tells me I have a good connection, it's just that there is no internet.

I have spoken with support, switched out the router and done everything apart from having a technician out.

 

This would happen a few times each day,(1-6), with the internet being down for about 15 minutes. The intervals of the outage seemed to be random but the duration was always the same.

 

I didn't think that the Pik app could be disconnecting me from the internet but I uninstalled and then reinstalled and now it seems to be okay and I haven't been disconnected in the last three days.

 

My question, Is it possible for the app to disconnect me like this or is this just a coincidence? Was there an update to the app recently and maybe that was somehow corrupted?

 

Anyone else experience anything like this?

 

Here's what I think is the relevant log from the router,

2021/01/07	11:49:45	Kernel event	 XdslMediaSearch: received linkdown event, media(0)
2021/01/07	11:49:45	Kernel event	 Line 0: xDSL link down 
2021/01/07	11:56:38	Kernel event	 eth3 (Ext switch port: 0) (Logical Port: 😎 Link DOWN.
2021/01/07	11:56:38	Syslog event	 Ethernet client disconnected ,ip(000.000.0.00), mac(00:00:00:00:00:00)
2021/01/07	11:58:14	Kernel event	 eth3 (Ext switch port: 0) (Logical Port: 😎 Link UP 1000 mbps full duplex
2021/01/07	11:58:14	Syslog event	 Ethernet client connected ,ip(000.000.0.00), mac(00:00:00:00:00:00)
2021/01/07	12:02:19	Kernel event	 XdslMediaSearch: received signal event, media(0)
2021/01/07	12:02:20	Kernel event	 Line 0: xDSL G.994 training 
2021/01/07	12:02:33	Kernel event	 Line 0: VDSL G.993 started 
2021/01/07	12:02:34	Kernel event	 XdslMediaSearch: received rx attenuation(2869) event, media(0)
2021/01/07	12:02:46	Kernel event	 XdslMediaSearch: received linkdown event, media(0)
2021/01/07	12:02:46	Kernel event	 Line 0: xDSL link down 
2021/01/07	12:02:53	Kernel event	 XdslMediaSearch: received signal event, media(0)
2021/01/07	12:02:53	Kernel event	 Line 0: xDSL G.994 training 
2021/01/07	12:03:06	Kernel event	 Line 0: VDSL G.993 started 
2021/01/07	12:03:08	Kernel event	 XdslMediaSearch: received rx attenuation(2869) event, media(0)
2021/01/07	12:03:14	Kernel event	 Line 0: VDSL G.993 channel analysis
2021/01/07	12:03:15	Kernel event	 Line 0: VDSL2 link up, Bearer 0, us=22524, ds=88349
2021/01/07	12:03:15	Kernel event	 Line 0: VDSL2 link up, Bearer 1, us=0, ds=0
2021/01/07	12:03:15	Kernel event	 XdslMediaSearch: received linkup event, media(0)
2021/01/07	12:03:21	Kernel event	 SIOCSDMZ go 
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