cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Why am I being charged almost full price for internet for good?

emi
Just Moved In

I was approved for internet for good, I was sent an invoice before the installation saying it would cost $9.95/month so I was under the impression that's what it would cost. The guy came and installed everything and he guaranteed I would get "the internet for good price" I checked mytelus account afterwards and it says I have to pay $95/month. I was not informed of this before or during the installation and if I had known this I would not have had it installed. I'm on disability and cannot afford this at all. Why did this happen? My first bill date is in 5 days and I wont be home for them to come and uninstall it before then so I'm going to be charged for something I didn't expect or agree to.

Hoping this was a mistake and not a way to trick and exploit low income people.

242182187_1851513228384754_4337782238194095195_n (1).jpg242208797_421327336231821_6528033261518060965_n (1).jpg242191979_871316583757382_8135661303740619237_n (1).jpg

1 REPLY 1

WestCoasterBC
Community Power User
Community Power User

If you applied and were approved for the internet for good program. You’ll have to contact  Telus, to have any billing issues resolved. 


Find a post useful, please click on "Like" to give the author recognition or mark as an accepted solution.