3 hours 20 minutes someone from the home security department answered. Said Telus has been routing calls to all departments to help with the call volume. But he can’t help me and needs to put me back in the queue for the internet support people.
Seriously!?!? I hope I’m not waiting another 3+ hours!!!!!!!
The call centre has been hit hard with on-shore agents forced to relocate to working from home. These are agents who previous had no equipment (laptop, monitors etc) or dedicated internet connection to perform their work remotely so they are scrambling to get more of them set up. To make matters worse, Telus International's main campus in the Philippines has been severely impacted as the government there declared a state of martial law. Right now the focus is just to get customer's online with a service that works. The entire company is scrambling, as is every major company in the world right now.