WIFI 6 faults advertising? Why all departments refuse to send equipment?

[Soulflare]

Has anyone had similar issues where you renew to their new 2 year purefibre plan and they advertise WIFI 6 included but when you call, all departments refuse to ship out WIFI 6 upgrade?  

[HendrikT]

Yes. This happened exactly to me too. They just told me sorry there is currently no stock and I will not be getting it.... 😞

[Dioh]

Telus will not prove me fee update to Wifi6.  The loyal program manager said exiting customer has to pay $350. Here is the email they sent me “hope this email gets you well, I try to reach you out like 5 minutes ago with no answer, just letting you know that we find a issue with the modem of wifi 6, there is a charge for 350 dollars one time charge,”

[Dioh]

After contact 10 customer support with no results. Just two day ago loyalty manager said to me on Dec 12, existing customer is not eligible for the free Wi-Fi 6 upgrade, it will cost me $350. What a joke.