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Terrible server routing

Just Moved In

I usually play video games on Japan servers as I have friends from there, about 2 months ago I was getting about 115-120 ping, now its always above 300. Using a VPN helps, I get about 150 ping but VPN's are quite unstable so its still not a enjoyable experience. Will Telus ever fix this issue? 


Community Power User
Community Power User

Telus can't fix this. You are likely passing through mutlitple networking devices/servers to get to the Japanese servers. It only takes one slow leg of the route to affect your ping times.

Just a long time customer hoping to help.