Forum Discussion
Re: valorant poor routing
For months and until two days ago, I've had 20-30ms to Illinois Valorant server with both Vidéotron and Telus (I live in QC).
After the modem restarter two nights ago, I have been getting consistent 120+ms ping on the servers I usually play on (est coast and central servers).
This is happening on more than one device, with wifi and ethernet, and I have restarted PCs and modems and routers several times by now- nothing changes.
Valorant tech support says my ISP has poor routing and there is nothing they can do about it. They are asking me to contact my ISP and have them look into my IP's routing (my IP has changed when the issue started)
A Telus tech support agent has contacted lvl 2 and there seems to be no way for Telus to change my IP or help with the routing. I am advised to unplug my modem for 24hrs in the hope that the IP will change. I work remotely...
Any tips? If this isn't resolved soon I will have to go back to Vidéotron and never look back, which is unefortunate because I have had a much better client experience so far with Telus and am happy that they take my money instead of Vidéotron. But my brother and I also can't play with 130+ ping on my main game.
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Tracert to NA Valorant servers:
Tracing route to 192.207.0.1 over a maximum of 30 hops1 8 ms 6 ms 5 ms 192.168.1.254
2 8 ms 7 ms 7 ms 10.145.104.1
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 *mine is the same idk what to atp
I am also impacted by this and this seemed to be an issue out west around the same time last year! https://forum.telus.com/t5/Internet-Home-Phone/Valorant-High-Ping-West-Servers/m-p/145370
fixed it with Exitlag! Back to 30ms now
Exitlag is not the answer. The routing issues aren't just isolated to Valorant, Halo or online gaming in general. They affect business and VOIP services too (Slack and Genesys to name a couple).
Why should Telus customers, who are already being gouged by basically a monopoly, have to pay for an additional, third party VPN to fix what Telus should be investigating and fixing in the first place?
Telus is responsible to deliver the proposed marketed quality they sell to its customers by fixing these issues, with whatever Transits they partner with that have poor routing to widely used services. Can't call yourself an eSports ISP if we all have to use Exitlag to get the actual quality of service we expect from Telus to begin with.
I will open another ticket with Riot and link them to that thread, thank you!
I'm thinking it's a routing issue where our address is being redirected to the BC servers but we're physically out east. The issue is not the game at all but TELUS and their routing. Agents over the phone are not helping and saying that there is no issue on their end when that is not the case.
Please TELUS admins - reroute the QC IP addresses to EAST SERVERS and not WEST.
