Telus is charging for their internet wiring problem and lost internet time

[DONTUSETELUS]

I am a new Telus customer and have had nothing but negative experiences in terms of service and incorrect billing, long wait times to try to get help and now they want ME to pay for having my internet line fixed. We were without internet for a week as well, so if anyone should be paying, it should be Telus paying us for the time lost.

Two service technicians came - the first was here all day and by 7:30 p.m. gave up and left. Then he told his boss we wouldn't let him finish the job (!?!). We had to spend even MORE time on the phone trying to get someone to finish the job and now we are being billed for the service technicians' time on top of our bill, which should be less to reflect the loss of internet service of one week. For a communications company, they certainly are hard to communicate with. I do not have time to wait on hold to have someone correct their mistakes - my time is valuable too!

[TELUS_Support]

Hi @DONTUSETELUS - we would be happy to help with these issues. Are you still needing assistance?

[DONTUSETELUS]

Yes but I am away until Saturday January 11th.

Please do contact me asap on Saturday!!

Thanks.

Joanne

[TELUS_Support]

We'll send you a private message to discuss

[DONTUSETELUS]

Hello,

I am back in town and need to get this sorted asap. I always pay my bills in full and on time, so if you would like to be paid then please contact me. 

I am employed but my partner is retired and I would like you to sort this with him (Trevor).

Let me know what information you need from me.

Thanks.

[DONTUSETELUS]

I definitely need help with this problem and would like to pay the correct amount of my bill for monthly internet use. I hope you can resolve this in 24 hours. Thanks.

[TELUS_Support]

Hi @DONTUSETELUS - this forum is for user-to-user support. They cannot help with billing issues.

We'll send you a private message to help with your issue