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Internet Activation charge
We recently started Telus Fiber service and the phone representative set us up on the wrong service. Within a few days of establishing service, we realized we were being billed incorrectly and changed to the 2-year agreement online with the correct rate. This should have cause the internet activation charge to not apply. We just received our bill and it has an Internet Activation charge on it. Has anyone experienced this or can someone help me navigate this situation?
Thanks for bringing it to our attention. It was an error and we're glad we were able to correct it for you :).
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I received the PM but it only says "Hi". Is there any other information I can provide?
TELUS_SupportOfficial Support Team
Hi! We can take a closer look. We'll send you a PM!
Thank you for your support to resolve this billing issue.
- TELUS_Support
Thanks for bringing it to our attention. It was an error and we're glad we were able to correct it for you :).
