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Telus Fiber With Ubiquity Dream Router

Just Moved In

I recently purchased a Ubiquity Dream Router and am unable to connect the device to the fiber modem. When I do it notes no internet. I spoke to Telus and they were escalating it and then unfortunately our call was disconnected.  I have a Tplink Deco M9 with similar hardware and it connects to the modem with no issues. Has anyone had these issues and able to provide insight into why I can't get internet on the UDR? 


Community Manager
Community Manager

Hello. Have you been able to get in touch with our Tech Support team to have this looked into yet?