Telus Boost Network Connection Dropping on iPhone XR and MacBook Pro

[ArneSalvesen]

Apologies if this is dealt with elsewhere, but my issue is a bit specific as outlined in the subject.

My setup:

T3200M Modem with a WCB3000 Extender connected via coax.  The WCB3000 is used to get the signal to my Optik Box

2.4G Wifi disabled on both T3200M and WCB3000.

5G Wifi active on on both T3200M and WCB3000.  Same SSID on both.  Use this network for my tenants downstairs.

Added Boost earlier this summer.  First booster is connected to T3200M, second is in the living room.  Great signal.  Great speeds.

Recently however, my iPhone XR and my MacBook Pro keep dropping off the Boost network,  I try to reconnect but am told the password is wrong (iPhone) or it just won't connect (MacBook).  She can share the PW with me from her phone, and then I can connect. My wife's iPhone 6 has no issues (nor her Windows based PC). 

If I reset the Boost station in the living room I can connect again for a short time, but then the problem re-appears.

I've tried switching the boosters with no affect.  

I am at the end of my technical knowledge.  Any ideas?

[NFtoBC]

The Arcadyan router is Telus supplied. Given the issues you are having, you could ask for a tech visit (to your driveway) and an exchange of routers.

The Boost devices connect to the Arcadyan router using it as the first connection point in your mesh.

[adrockwe]

Got the Arcadyan router today and thus far my wifi connection seems to be better (fingers crossed).... one thing I'm not sure about was connection to my smart devices.... on my last router I had to have a 2.4Ghz network set up for some of my older wifi devices to connect to.  The technician told me he didn't think I'd have to change anything as he said the Arcadyan router would broadcast both 5G and 2.4G, but I seem to be having problems getting those devices to connect now.  

Logging into the router as an admin it *seems* as if there is a 2.4 GHz signal up and running (there is a page that says WLAN 2.4Ghz Radio Enabled)...... anyone have any idea what I need to do?  There is a Page that says "Smart Device Network" - SSID Enable? (Disabled at present)... could this have something to do with it?

[NFtoBC]

Did you see @Nighthawk reply in this thread?

[adrockwe]

Thanks! Just took a look - it sounds like this is what I need to do.... the only problem I'm having now is that I can't seem to find the right page once connected to the router....

[NFtoBC]

You are correct. I confused the Smart Device Network page as being similar to Smart Steering.

Try turning off the two 5GHz radios when setting up the 2.4 GHz devices, to see if that helps.

[adrockwe]

Funny enough - I read about the idea of shutting off the 5G bands this morning and decided to give it a try.  It takes a bit of fighting with the web interface to get both 5G Bands offline, but thus far it seems to work.  I'm slowly going around my house and reconnecting my smart devices to the Wifi with the 5G off.  Oddly, the cheap devices haven't been giving me much trouble....the Wemo ones (which you'd expect to be more polished?) aren't fairing as well.... oh well.  I'm at least hopeful at this point that I'll get everything up and running soon!

[adrockwe]

Dang...Seemed to work for about ~16-20 Hours, but then one-by-one my divices started dropping off.... Firs the Wemo Devices, then Sonos...then my smart plugs.... dang!

[NFtoBC]

Then the next option might be to purchase a separate router for these devices.

[adrockwe]

...Oh....and will this mean that my Tulles 'Boosters' will no longer be useful?

[adrockwe]

Oh - and will this mean that my Telus 'Boosters' will no longer be useful?

[adrockwe]

Sorry - my connection is so bad now that it keeps telling me I'm not connected to the internet when I try to post ....grrrrr My blood is boiling.

[NFtoBC]

You need to keep the T3200M for your Optik, but you could run the rest of your network from another router connected to the T3200M.

[BC_EZ]

Optik TV works fine without the T3200. Overall our wifi is better since we moved to the Arcadyan, in part because it works with the boosts seamlessly.

[Powderjockey]

Does anyone know if this router works with Optik TV https://www.staples.ca/products/317890-en-asus-rt-ac68u-dual-band-ac1900-wi-fi-gigabit-router

[Nighthawk]

That model was discussed here previously. It does not work correctly with Optik since the Asus doesn't pass multi-cast data properly. That is also a 6 year old router.

[Bobbychomes]

I installed it the Wi-Fi extenders about a month ago and in the last couple of weeks, it keeps asking for Wi-Fi password then saying incorrect password when it is correct. We’ve tried changing the password and restarting modem and extenders, it doesn’t help. Any ideas? Frankly don’t have time to do a 1hr phone call with support only to have to have a tech out to rectify.

[Nighthawk]

What type of devices are you seeing this on? (type of phone, computer, Mac, etc)

[Bobbychomes]

MacBook, Iphones, Ipads.  Everything says incorrect password.  It will sometimes connect for a while then disconnect after a few minutes sometimes an hour.

[Bobbychomes]

iPhone 8, iPhone 7, 2018 MacBook Air, 2019 iPad Air, 2017 iPad, 6th gen iPod are what disconnects.  Our Globe brand wi-fi light bulbs are also offline can't seems they can't connect as well.

[Nighthawk]

There is already a running discussion for this >>> https://forum.telus.com/t5/Internet-Home-Phone/Telus-Boost-Network-Connection-Dropping-on-iPhone-XR-...