T3200M no Mac Address

[Beef6ix]

So our internet went down this afternoon and still down.. tech support tried all the troubleshooting and couldn't fix it.. I noticed in the modem gui that the Mac Address shows as N/A.. the serial number is there but no Mac Address... I'm thinking this is the issue but any known fixes?

[xray]

Are you sure it's not the other way around? Mine shows N/A for serial number and the MAC address has a value.

What does the Summary and WAN Connection Status show?

Summary

Internet Service Provider:

Connected

[Beef6ix]

Hmm.. can't seem to paste pics but nope.. mac address is n/a and serial number is present... WAN Connection Status has WAN type as DSL and Dynamic/Static as Dynamic but everything else there is N/A..

I don't think it's the modem now as it suddenly lost internet like 9 hrs ago... still down but I was able to try another t3200m and same issue no internet... and Telus couldn't even get anyone out here to have a look even though it's an emergency as my wife started a new job and she missed Parr of her shift today.. and she could lose her job if the internet isn't back up for her shift tomorrow..

[xray · Accepted solution]

Yes, it does look like the line might be down. Use this link and check your location to see if there is an outage.
https://www.telus.com/en/bc/outages?INTCMP=VAN_status&linktype=ge-footer

Sorry to hear about the sitution with your wife's new job. Can you ask a neighbor for a favor and allow her to use their guest WiFi until it's fixed?

[Beef6ix]

Unfortunately her work phone system uses a wired connection.. ah well it's just very stressful as there never seemed to have been any issues with Fibre here before.. hopefully a tech can come by first thing and able to fix it before she starts work.. guess we have to wait and see