October
How can I have Gigabit speed back?
I've made 3 times' calls to tech support.
Just hour ago, I made another call and the agent kept saying 400(D)/300(U) seems right since the speed test took place from wireless device like my laptop/cellphone. But, he didn't seem to understand the fact that I logged into my Telus T3200m and did Speed Test from inside of the router.
I even asked him to escalate to senior technician then he hung up the phone. Yes, I argued with him about his solution where he kept saying "Smart Wifi" setting has to be on.
Now, I don't know it is good idea to call Tech support again and beg to fix or call Billing department for credit since I don't utilize Gigabit internet.
What is good approach to deal with this situation?
Solved! Go to Solution.
October
Speeds over wireless are never guaranteed. Too many variables that can affect it.
Ignore the speedtest in the admin section of the T3200. It's broken. I get 362/273 from the T3200 speed test but 944/948 from speedtest.net when on a hardwired computer. What do you get if you run a speed test from a hardwired computer?
October
Speeds over wireless are never guaranteed. Too many variables that can affect it.
Ignore the speedtest in the admin section of the T3200. It's broken. I get 362/273 from the T3200 speed test but 944/948 from speedtest.net when on a hardwired computer. What do you get if you run a speed test from a hardwired computer?
October
Thanks Nighthawk for your answer.
You're right. The result from T3200m and SpeedTest.net (wired) shows totally different output.
Mine is 928/849 which is very good for my usage.
I owe big apologies to 3rd Telus technician who tried to help me several hours ago.
And thanks Nighthawk and big thanks to 2 previous Telus technicians who spent hours trying to fix it.