Home Internet Usage Meter Stuck at 0GB | Backend Provisioning Error?

Hello TELUS Community,

I am looking for assistance from a Tier 2 Technical Support agent or a Backend Engineering specialist regarding a persistent usage tracking issue on my Home Internet account.

The Issue:

My internet data usage log for my Home Service resets to or stays at 0GB every day at 12:00 AM. Instead of updating regularly throughout the billing cycle, the meter is completely non-functional.

Context:

• I am on the 3 Gigabit Unlimited Data plan.
• While I have unlimited data, I find the usage logs essential for monitoring network performance and billing accuracy.
• I recently dealt with a similar "backend provisioning failure" on my Mobility lines (linked to the same profile) that required a DNA/SRM team resync to resolve.

Troubleshooting Already Completed:

• Tested across multiple browsers (Chrome, Safari) in Incognito mode.
• Verified the issue persists on both the My TELUS app and the web portal.
• Standard profile refreshes by Tier 1 support have not resolved the sync error.

Request:

Given that this appears to be a system-level provisioning failure rather than a display glitch, I would like this escalated to the team capable of performing a manual backend usage resync.