Speed Test from T3200m shows 350/250, suppsed to be 940/940

[Ray77]

How can I have Gigabit speed back?

I've made 3 times' calls to tech support.

Just hour ago, I made another call and the agent kept saying  400(D)/300(U) seems right since the speed test took place from wireless device like my laptop/cellphone. But, he didn't seem to understand the fact that I logged into my Telus T3200m and did Speed Test from inside of the router.

I even asked him to escalate to senior technician then he hung up the phone. Yes, I argued with him about his solution where he kept saying "Smart Wifi" setting has to be on.

Now, I don't know it is good idea to call Tech support again and beg to fix or call Billing department for credit since I don't utilize Gigabit internet.

What is good approach to deal with this situation?

[Nighthawk · Accepted solution]

Speeds over wireless are never guaranteed. Too many variables that can affect it.

Ignore the speedtest in the admin section of the T3200. It's broken. I get 362/273 from the T3200 speed test but 944/948 from speedtest.net when on a hardwired computer. What do you get if you run a speed test from a hardwired computer?

[Ray77]

Thanks Nighthawk for your answer.

You're right. The result from T3200m and SpeedTest.net (wired) shows totally different output.

Mine is 928/849 which is very good for my usage.

I owe big apologies to 3rd Telus technician who tried to help me several hours ago.

And thanks Nighthawk and big thanks to 2 previous Telus technicians who spent hours trying to fix it.