TELUS, you no longer have an customer service email to write a comment so now I have to post on a forum? I hope you read this. The new processing fee that you are introducing is shameful for your corporation! The fee will impact the demographic groups that are most impacted by every single price increase. Food, housing and financial security is already at a crisis for all Canadians and BC residents. YOUR clients are senior citizens and people with low or no digital literacy skills to sign up for or access the online ‘no-fee’ pay services. And now, they will be burdened with additional processing fees? They might even be able to log on to this forum, to complain! I strongly urge you to reconsider and retract this new processing fee.