@Tooter We are customers only on here. Do you have telus internet ? If yes you should be able to get some type of tv service. Internet service only goes x miles from their substation but phone goes further. The service 3 blocks away fiber or copper? You might be outside containment area. If older sub change to fiber unknown time frame. I assume you tried the SHOP at top of this page. Also upgrading substation could be in the works? Have you tried phoning in?