Run Fiber to Home

[privacy_focused]

I have asked multiple times for fiber to run to our house, and constantly get given different answers ranging from fiber is not available until you subscribe (so I signed up for the DSL service with the promise fiber would become available.) to you have to get everyone in your community to request fiber too. So my message to Telus is as follows.

I switched my cell phone to Telus because of the customer care you provided when I was shopping around. I started to pay for your internet service to get fiber and have been asking for years now and keep getting different answers. Give me a straight answer can I get fiber? if not why am I getting BS answers?

[TELUS_Support]

There are a number of factors that come in to play when dealing with PureFibre infrastructure. You can enter your address at our website here: https://www.telus.com/en/internet/fibre which will provide more info, including direct contact information for you to inquire further. 

[tstorzuk]

Because Telus is incapable of giving anything but BS answers when it comes to their fiber optic service.

I've been fighting with them to get fiber to my home based business for more than 5 years in a major metropolis city. They refuse to tell me when they intend to "roll-out" fiber in my neighbourhood. Always given some BS line like "wait until you see canvassers in your neighbourhood that will tell you it's coming". No thanks, you tell me RIGHT NOW when it's coming.

Yes, that's another one they've started using. Get all of your neighbours to sign up for fiber and then we'll get off our asses and do some work. Which will turn out to be another steaming load of BS when you get every single person in your entire neighbourhood to do that. They'll then start telling you right after you do all their work to "wait until you see canvassers in your neighbourhood that will tell you it's coming"!!!

Just like the answer from the "Official Support Team".

There are a number of factors that come in to play when dealing with PureFibre infrastructure = I'm too stupid, lazy or I've been instructed to NEVER GIVE YOU A DIRECT ANSWER so I'll deflect your concern by making you visit a useless website and make you search for a direct phone number on that site that will further piss you off because you'll never get an answer when you visit that website or when you call that number.

It's all just lies. Unless they give you an exact date.