Forum Discussion

tact's avatar
tact
Friendly Neighbour
2 years ago

Routing issue to Denver

Hi, I'm experiencing network problems to this IP: 84.17.63.29 Apparently, all my traffic towards that IP is experiencing network problems. I ask you to please investigate and adjust routing in or...
Moh096's avatar
Moh096
Friendly Neighbour
10 months ago

I’m experiencing the same issue on FACEIT, where the routing to certain servers like Chicago, Dallas, and Denver is causing high ping. As a workaround, I tried ExitLag, which significantly reduced my ping, but it comes at an additional cost.

 

I’ll be contacting Telus regarding this issue as well to see if they can optimize the routing.

 

Did Telus end up fixing your issue?

TELUS_Support's avatar
TELUS_Support
Icon for Official Support Team rankOfficial Support Team
10 months ago

Yes, getting in touch with our Tech Support team would be your best bet. Let us know if you'd like more info with how to connect with them!

  • Moh096's avatar
    Moh096
    Friendly Neighbour
    10 months ago

    I contacted the technical support team and they didn't fix my problem

    Here is the statement that Hiperz sent me 

     

    Tracing route to 108.181.62.197 over a maximum of 30 hops

     

      1 <1 ms <1 ms <1 ms OpenWrt.lan [192.168.1.254] 

      2 1 ms 1 ms 1 ms 10.137.54.1 

      3 * * 1 ms 75.153.130.68 

      4 * * * Request timed out.

      5 57 ms 57 ms 57 ms be-2213-pe13.350ecermak.il.ibone.comcast.net [96.110.32.90] 

      6 48 ms 47 ms 48 ms 96-87-11-42-static.hfc.comcastbusiness.net [96.87.11.42] 

      7 * * * Request timed out.

      8 47 ms 47 ms 47 ms 108.181.62.197 

     

    Trace complete.

     

     

    And this 

     

     

    Hi

     

    same to those, seems like your ISP gives the same ping to whole Dallas and also to whole Denver as ours datacenters

     

    Dallas

     

    Tracing route to 108.181.54.9 over a maximum of 30 hops

     

    1 <1 ms <1 ms <1 ms OpenWrt.lan [192.168.1.254]

    2 1 ms 2 ms 1 ms 10.137.54.1

    3 * * * Request timed out.

     

    4 * * * Request timed out.

    5 56 ms 55 ms 54 ms be-3411-pe11.1950stemmons.tx.ibone.comcast.net [96.110.34.94]

    6 * * * Request timed out.

     

    7 * * * Request timed out.

    8 * * * Request timed out.

    9 55 ms 55 ms 55 ms 108.181.54.9

    Trace complete.

     

    Tracing route to unn-84-17-63-1.cdn77.com [84.17.63.1]

     

     

    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms OpenWrt.lan [192.168.1.254]

    2 2 ms 1 ms 1 ms 10.137.54.1

    3 * * * Request timed out.

     

    4 * * * Request timed out.

    5 44 ms 44 ms 44 ms vl1133.chi-cs1-core-1.cdn77.com [185.229.188.209]

    6 * * * Request timed out.

     

    7 * * * Request timed out.

    8 79 ms 78 ms 77 ms unn-84-17-63-1.cdn77.com [84.17.63.1]

    Trace complete.

  • Moh096's avatar
    Moh096
    Friendly Neighbour
    10 months ago

    Yes, it would be awesome if you could provide me with the tech support phone number.

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