@Pam-MB Wrote: cable is just lying on the floor
You might want to photograph the installation for your records, as well as having the ability to forward same to Telus to support you concerns.
After that I would suggest you contact Telus, and have your concerns addressed. you may want to start with the following...
I'd start with the chat function, and if that doesn't work, the following number and departments should be able to assist, Technical Support: 1-888-811-2323, Account, billing & sales support: same number: 1-888-811-2323.
If you find a post useful, please give the author a "Solution", or mark as "Kudo", if it solves your problem, thank you very much.
@Pam-MB At one time telus did inside wire install. Not anymore past demarcation box on out side wall inside wiring is yours have installed. All new homes are wired by an electrican. Telus installer will not enter crawl spaces or aticks nor wiil they cut gryprock to hide the wire that is up to you. They will do it for a price but so will an electrican. If you have a trouble call and at the demarcation they find the trouble is in your wiring (people move things) it is up to you to fix it.
Yes,we were home,but the Telus installer said he would come back to put the cable through the hole.but now he wants me to pay him to come back even though he said Telus was paying for the new pure fibre install.It seems that Telus hires shady install people.It doesn't help that the guy could hardly talk english,so probably some problem with understanding each other.
I assume they are mostly contractors doing Telus work as Telus has been putting in all new cable/fibre lines through the neighbourhoods and into our houses,but they don't seem to do the work correctly.
@Pam-MB Good for you. Now keep track of your wifi strength ( I use Matt Hafner Strength meter ) I use Ookla up and down for speeds. I have 25 / 25 grand fathered 29/29 up down constant for years we don't use or need anything more. My wifi strength i -49 to -52 at any given time. Just in case they didn't supply what you wanted The tech seem kinda weird. Polecat
At my age I am lucky to still know how to work a computer,😅,but I don't see any difference in how fast the computer works with this high pure fibre 5g equipment.When I turn on my HP ThinkCentre,it is slow to get going just like me.😄